How can we help?
FAQ

FAQ

1. How do I track my order?

Please send your enquiry to our customer service department via any one of the following channels:

Email: info@shiamas.com

Phone: (852) 2521 2383

2. What are the charges for shipping & handling?

The shipping and handling charges are based on delivery address and weight of the products and packaging. Click here to view our rate sheet in details click here to view the rates.

3. What are the return and exchange policies?

As part of our commitment to create the most satisfying shopping experience for you, subject to terms and conditions, if you’re not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return and exchange policy

4. Can I change my delivery address?

Once an online shopping order is confirmed, changes and cancellations will not be accepted.

For any other enquiries, please contact us via any one of the following channels:

Email: info@shiamas.com

Phone: (852) 2521 2383